og99's Privacy Policy — Your Information Is Our Responsibility
This policy explains in detail how og99 collects, stores, and uses your personal information with complete security.
Introduction & Applicability
og99 ("we", "our", "company") places the highest priority on protecting your personal information. This privacy policy applies to og99's website and all associated services. When you use our platform, you agree to comply with the terms of this policy. Our goal is to inform you with complete transparency about how your information is used.
This policy is formulated in accordance with Bangladesh and international data protection standards. If any changes are made, we will update this page and notify registered users by email.
Policy Summary
The table below provides a brief overview of the key aspects of our data processing.
| Topic | Description |
|---|---|
| Data Collection | Name, email, date of birth, payment information, and usage data are collected. |
| Purpose of Use | Account management, payment processing, identity verification, and service improvement. |
| Sharing with Third Parties | Limited information is shared with payment providers and for legal compliance. |
| Security Measures | SSL encryption, access controls, and regular audits. |
| Your Rights | Rights to view, correct, delete your information, and object to processing. |
| Contact | [email protected] |
Section 1 — What Information We Collect
og99 collects user information in various ways. Details are explained below.
Personal Identity Information
During account registration, we collect the following information:
- Full name and username
- Email address and contact information
- Date of birth (for age verification — only users aged 21+ may register)
- Identity document information (where verification is required)
Financial & Payment Information
Information required to complete transactions is collected:
- bKash, Nagad, Rocket mobile numbers
- Bank account information (for bank transfers)
- Deposit and withdrawal history
- Transaction reference numbers
Usage & Activity Information
Information is automatically collected from your activity on the platform:
- Gaming history and betting information
- Session duration and login dates and times
- Preferred game categories and usage patterns
- Promo code and bonus usage records
Technical Information
Information collected to ensure security and service quality:
- IP address and device type
- Browser name and operating system
- Cookies and similar tracking technologies
- Referrer URL and page visit information
Section 2 — Purpose of Data Use
og99 uses collected information only for defined and legitimate purposes. Under no circumstances is information used for unnecessary purposes.
1. Account Management & Verification
Information is used to create, manage, and secure your account. Age verification and identity confirmation are part of our responsible operations. Suspicious activity is identified to ensure account security.
2. Financial Transaction Processing
Required information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. Information is verified to prevent financial fraud and money laundering. A record of every transaction is kept.
3. Service Quality Improvement
Usage patterns are analyzed to improve user experience. Preference data is used to recommend new features and games. Technical information is used to identify and resolve platform issues.
4. Customer Support
When you contact support, your account information is used to provide fast and effective assistance. Issue resolution history is kept so that even better support can be provided in the future.
5. Legal Compliance
Information is stored and used where necessary to comply with applicable laws and regulations. Information may be provided in response to valid requests from government or legal authorities.
Section 3 — Data Sharing & Disclosure
og99 never sells or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited cases:
Payment Service Providers
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and partner banks. These partners have their own privacy policies and operate in accordance with the law. The scope of information sharing is strictly limited.
Legal Obligations
Information may be disclosed in compliance with the law when required by a court order, government directive, or valid investigation. Before any such disclosure, we verify legal validity and provide only the information that is strictly necessary.
Technology Service Providers
We work with trusted technology partners for server hosting, data analysis, and security services. These partners operate under strict confidentiality agreements, and ownership of the data remains with og99.
Fraud Prevention
If financial fraud or money laundering is suspected, information may be shared with the relevant authorities. This is a necessary measure to keep all legitimate users of the platform protected.
Section 4 — Data Security Measures
og99 uses industry-standard security technologies and practices to keep your information safe. Our security framework is structured in multiple layers.
🔐 SSL Encryption
All data transmissions are encrypted using SSL (Secure Sockets Layer) technology. This means your information remains unreadable to third parties in transit.
🛡️ Access Controls
Only authorized personnel can access information to the extent necessary. Every access log is recorded and reviewed regularly.
🔍 Regular Audits
Regular internal audits are conducted to ensure the effectiveness of security measures. If any vulnerability is identified, immediate action is taken.
🗄️ Secure Data Storage
All personal information is stored in encrypted databases. Passwords are never stored directly — they are kept only in hashed form.
⚡ Incident Response Plan
If a security incident occurs, action is taken through a rapid response team and affected users are notified in a timely manner.
🔁 Regular Backups
Regular backups are taken to protect data. In the event of accidental loss or system failure, data recovery procedures are in place.
Section 5 — Your Rights
As a user of og99, you have several important rights over your own personal information. These rights are presented in detail below.
Right to Access
You have the right to know what information we hold about you.
Right to Correction
You may request that incorrect or incomplete information be corrected.
Right to Deletion
In certain circumstances, you may request that your information be deleted.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes.
Data Portability
The right to receive your information in a structured, machine-readable format.
Marketing Opt-Out
The right to opt out of promotional communications at any time.
How to Exercise Your Rights
To exercise any of the rights mentioned above, send an email to [email protected]. After receiving your request, we will verify it and take action within a reasonable time. Additional information may be requested for identity verification.
Please note that if there are legal obligations or legitimate business reasons, it may not be possible to delete some information. In that case, we will clearly explain the reason.
Section 6 — Cookie Policy
The og99 website uses cookies to improve your experience. Cookies are small text files that are stored in your browser.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to store login sessions, security verification, and language preferences. These cannot be disabled.
Analytics Cookies
Used to understand which parts of the website are used most. The collected data is completely anonymous and is used only for service improvement.
Functionality Cookies
Help remember your preferences and settings. These cookies are used to provide a more convenient experience the next time you log in.
Managing Cookies
You can control cookies from your browser settings. However, disabling essential cookies may cause some features of the website to not work properly.
Section 7 — Data Retention Period
og99 does not retain your information for longer than necessary. The retention period for different types of information is determined separately.
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | Required time while the account is active and after closure | Legal obligations |
| Transaction records | Period specified under financial law | Compliance with financial regulations |
| Support communications | Reasonable time after issue resolution | Ensuring service quality |
| Technical logs | Limited time | Security monitoring |
| Analytics data | Indefinitely after anonymisation | Service improvement |
Data deletion process
When the retention period ends or an account is closed, personally identifiable information is securely deleted or anonymised. Some data may need to be retained for a longer period for legal reasons, in which case it is kept under strict protection.
Section 8 — Age Protection & Children's Data
Restriction for users under 21
og99 is strictly for users aged 21 and above only. We actively ensure that minors are unable to use our platform.
Age is verified at the time of registration. If we find that a user is under 21, their account will be closed immediately and all collected data will be securely deleted.
If you believe that a minor is using our platform, please notify us immediately at [email protected].
Section 9 — Policy Changes & Updates
Notice of changes
If there are significant changes to this privacy policy, we will notify registered users by email and display a clear notice on the website. Minor changes will only be reflected on this page.
Consent to changes
If you continue using og99 after changes are made, you will be considered to have agreed to the updated policy. If you do not agree, you may contact us to close your account.
Section 10 — Contact Us
If you have any questions, concerns or complaints about this privacy policy, please contact us using the methods below. We provide 24/7 support.
Live chat
For the fastest support, use our 24/7 live chat service. Support is available in both Bengali and English.
Email support
For privacy-related requests and questions, email us at: [email protected] — write "Privacy Request" in the subject line.
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