❓ Frequently Asked Questions
Answers to all your questions about og99
Deposits, withdrawals, bonuses, VIP benefits, customer support, and responsible gaming — og99's FAQ page has the most detailed and reliable information.
Whether you're new to og99 or a returning player, having questions from time to time is completely normal. On this FAQ page, we've put together detailed answers to more than 20 questions across five categories: depositing and withdrawing money, how to claim the welcome bonus, how VIP cashback works, how to reach customer support, and the importance of responsible gaming. If you can't find what you're looking for, contact our 24/7 live chat directly.
How to Deposit
The minimum deposit amount for each payment method at og99 is ৳300. Whether you deposit via bKash, Nagad, Rocket, or bank transfer, sending ৳300 or more will add the balance to your account. Deposits below this amount are not possible.
Log in to your og99 account, go to the "Deposit" option, and select bKash. Send the payment from your bKash to the merchant number shown, then confirm with the transaction ID. The deposit is usually added to your balance within a few minutes. For any issues, live chat support is available to help.
og99 itself does not charge any extra fees on deposits. However, bKash, Nagad, or Rocket may apply their own transaction charges — these are determined by the respective payment operator's policy. For bank transfers, service charges may apply depending on the bank.
og99 currently supports four payment methods: bKash, Nagad, Rocket and bank transfer. For bank transfers, major banks such as Dutch-Bangla, Islami, or BRAC Bank can be used. The minimum deposit amount is ৳300 for all methods.
The minimum withdrawal amount at og99 is ৳800. After the request is approved, the money typically arrives in your bKash, Nagad, Rocket, or bank account within 1 hour. Fast processing is one of og99's priorities.
VIP Benefits
og99 has five VIP levels in total: Bronze — up to 0.2% weekly cashback; Silver — 0.4%; Gold — 0.6%; Platinum — 0.8%; and Diamond — up to 1.0% weekly cashback. Higher levels come with more benefits.
At og99, your VIP progress is tracked automatically through regular play. The more active you are and the more betting activity you maintain, the faster you move up. Once you reach the milestone for a given level, the system automatically moves you to the next tier.
Cashback is calculated each week based on your gaming activity, and a set percentage is credited directly to your wallet according to your tier. The higher your level from Bronze to Diamond, the more you get back. Cashback balance can be used on your next bet or withdrawal.
Yes. Higher VIP levels may include priority support, access to special promotions, and personal account management, in addition to cashback. Diamond members are considered the highest-tier beneficiaries and are at the centre of og99's premium experience.
Customer Support
og99's customer support team is available 24 hours a day, 7 days a week. Whether it's night or day, a public holiday or a regular day — whenever you run into an issue, you can get immediate help. og99's commitment is that you are never on your own.
There are two ways to get in touch: direct live chat (the fastest option) and email — [email protected]. Email is convenient for attaching details of complex issues, screenshots, or transaction information. Both channels offer support in Bengali and English.
For a faster resolution, have these ready before reaching out: your registered username or ID, a brief description of the issue, the relevant transaction ID (if applicable), the approximate time when the issue occurred, and a screenshot if possible. This helps the support team identify the problem much more quickly.
Absolutely. og99's support team is able to assist in both Bengali and English. This service was built with Bangladeshi players in mind. Describing your issue in your own language makes it easier to get a more accurate and efficient resolution.
Responsible Gaming
og99 is for those aged 21 and above only. Age is verified at the time of registration. Opening an account for a minor is strictly prohibited, and suspected accounts are suspended immediately. If there is a minor in your household, keep your account logged out on shared devices.
If you have concerns, first visit og99's responsible gaming page — it has a self-assessment guide and support information. You can also talk to a family member or a trusted friend, and seek advice from a mental health professional if needed. The og99 support team is also ready to listen at any time.
Yes, og99 offers both cooling-off (temporary break) and self-exclusion (long-term or permanent) options. Send a request via live chat or email to [email protected] and the support team will act promptly. This decision is respected, and taking steps to protect yourself is the bravest move you can make.
Some warning signs: betting beyond your budget, increasing bets to chase losses, prioritising gaming over family or work, borrowing money to bet, and feeling restless when not playing. If you notice these signs, stop and seek help.
og99 helps players keep their spending in check. You can set a deposit limit on your own account — contact the support team for details or read the responsible gaming page. Playing within set limits is key to financial protection.
Welcome Bonus
On your first deposit at og99, you get a 100% match bonus of up to ৳15,000. For example, deposit ৳1,000 and you get a ৳1,000 bonus, giving a total balance of ৳2,000. If you deposit ৳32,000, the maximum bonus is still ৳15,000 — giving a total of ৳47,000. The bonus is added automatically on your first deposit after creating an account.
A 10x wagering requirement applies to the bonus — on the bonus amount only, not the deposit. For example: if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in bets. Once that amount has been wagered, any winnings from the bonus can be withdrawn. Wagering is completed by playing eligible games.
Bets placed on og99's slots, fishing games, bingo, and most casino games generally count toward the wagering requirement. However, the specific games that count in full are listed in the bonus terms and conditions. Contact support for a clear list.
Yes, the welcome bonus has a set validity period. After claiming the bonus, the wagering requirement must be completed within the specified time. If the conditions are not met before the bonus expires, it may be forfeited. So it's wise to start playing actively as soon as you claim the bonus.
No. The welcome bonus applies only once per player — it is available on the first deposit only. Attempting to claim the bonus repeatedly by creating multiple accounts may result in account suspension. After the bonus, enjoy og99's other ongoing offers and VIP cashback benefits.
Still have questions? We're here to help
og99's support team is available 24/7 for you — talk to us in Bengali or English, whichever you're comfortable with.
Live Chat
Fastest response
Email Support
[email protected]
Bengali & English
Support in your language
Log in to og99 and click the live chat icon — get started right now from the og99 Login page.